Terms of Service

1. Services Provided

SparkPro BBQ Cleaning offers professional BBQ cleaning services for residential and small commercial clients. Services include, but are not limited to, grate cleaning, burner inspection, interior and exterior cleaning, ignition system checks, and polishing. We do not provide mechanical repairs or replacements.

2. Appointments & Access

Customers are responsible for providing safe and accessible access to the BBQ unit at the scheduled time. If the technician cannot access the unit, the appointment may be canceled or rescheduled, and a service fee may apply.

3. Cancellations & Rescheduling

Poor weather conditions (rain, snow, freezing temperatures, etc.) may necessitate rescheduling.
Appointments must be canceled or rescheduled at least 24 hours in advance. Cancellations made within 24 hours of the appointment time may be subject to a cancellation fee.

4. Condition of Equipment

SparkPro BBQ Cleaning is not responsible for pre-existing damage or issues resulting from rusted, corroded, or aged components.
Surfaces with pre-existing issues, such as cracked tiles or grout, may be affected during service.
SparkPro BBQ Cleaning is not responsible for any damages to driveways, including but not limited to oil leaks, dirt, or other liquids, if the customer permits parking on their driveway. We always strive to protect working surfaces, such as floors, by using waterproof blankets and plastic sheets. However, in some cases, minor leaks may occur despite our precautions. Certain BBQ models feature low-quality stickers that may be removed during cleaning, particularly if the surface is excessively dirty. While we take care to minimize these risks, we cannot be held responsible for such occurrences.

Our technicians will inspect the BBQ prior to cleaning. If the grill is found to be unsafe or beyond cleaning due to severe rust, damage, or infestation, we reserve the right to refuse service. In such cases, a minimum service call fee may still apply.

5. Liability

While we take the utmost care during cleaning, SparkPro BBQ Cleaning is not responsible for pre-existing damage, wear and tear, or faulty components. Clients acknowledge that all cleaning is done at their own risk regarding the condition of their equipment.

6. Payment

Full payment is due upon completion of service unless otherwise agreed in writing. We accept cash, credit/debit cards, and e-transfers.

7. Satisfaction Guarantee

If you are not satisfied with the quality of our work, please contact us within 24 hours. We will make every reasonable effort to resolve the issue promptly.

8. Changes to Terms

SparkPro BBQ Cleaning reserves the right to update these Terms of Service at any time. The most current version will always be available on our website.